Today I really did it. I really made a fool out of myself on the phone while conversing to a new customer. Since the customer was using such a friendly and informal way of conversing, I had thought it was one of my previous customers whom I had very good rapport with.

Let me share you the conversation and let you guys laugh your head off:

Customer: “Hello. Syikin please.” — he has such a very friendly and happy tone

Me: “Hi. This is Syikin. Wassup?” — my brain didn’t function quite well and I just thought it was one of my old customers.

Customer: “Hey I’m (name).. its about the toilet..”

Me: “Toilet? What happened to your toilet? Spolit? You want a good plumbing service, I got the number..” –really not a smart thing to say. At this point he was laughing while trying to convey the message to me.

Customer: “It’s not my toilet…”

Me: “Eh? Not yours then whose?” –Gundu me!! Actually he didn’t complete his sentence fast enough, so not my fault.

Customer: “It’s regarding your product, Portable Toilet.” –Oh crap! Wrong person!! Rectify it Syikin!!

Me: “OH!! Ceh! Say-lah.. Wassup with the Toilet? Do you need one?” –Again my brain did a wrong turn.

Customer: “Yeah. I need more than one. I need a minimum of 1000pcs. What’s your spec?”– At this point luckily my brain didn’t do the Macarena dance and geared into function.

And from there I build a very good rapport with my customer while he build a very good info with the toilet. It’s so embarassing… I had a retelling session with my parents and they seem to think I’m one of the Tarzan characters after they had rolled on the floor with laughter of course..

Gundu me!